Return & Exchange

Return address:

Esska Shoes, Unit 7 Roslin Square, Roslin Road, London, W3 8DH

You have 14 days (from the day your receive your order) to return new, unworn or unused products for a full refund of the cost of the goods. We advise the customers to return items in their original packaging to ensure products remain undamaged in transit.

For UK orders only:

If you wish to return your order for a refund or an exchange, you need to do so on our portal: esskashoes.com/a/returns and you then have 7 days to post your package.

The link will allow you to create a FREE Royal Mail label. You can either print the label yourself or take your item to the Post Office along with the QR code you will receive by email from Royal Mail and they will print the label.
Royal Mail also offer a collection service for £0.60 and you can select this option on the Royal Mail web site while processing your return.

Sale items are not eligible for free returns.  Please return your items to:
Esska Shoes, Unit 7 Roslin Square, Roslin Road, London, W3 8DH
We suggest using a tracked service to ensure your items arrive back safely.

We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item upon your request and depending on availability.
All exchanges are shipped using Royal Mail tracked 48, regardless of the original shipping method. Please note that Royal Mail tracked 48 includes insurance cover of £150.  If the items you are returning exceed £150 you may wish to upgrade your return method to cover the value of the goods you are returning.  Esska cannot be held responsible for items lost by Royal Mail.

For non-UK/ international orders:

You can return your item with your local postal service (or any of your choice), or if you prefer, we offer you the option to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't have to pay the prepaid return post separately as it is deducted from your refund. Prices for this service vary depending on location, but it is usually the most cost effective way for you to return your goods. Please log into the portal to process your return. 

Please note, shipping charges, duties and taxes are not refundable.

https://web.global-e.com/returns/portal/oQQo

We are unable to offer exchange for international orders. We will issue a refund and you will need to create a new order.