Return & Exchange

Return address:

Esska Shoes, 183 Acton Lane, London, W4 5DA, UK

You have 14 days (from the day your receive your order) to return new, unworn or unused products for a full refund of the cost of the goods. We advise the customers to return items in their original packaging to ensure products remain undamaged in transit.

For UK orders only:

If you wish to return your order for a refund or an exchange, you need to do so on our portal: esskashoes.com/a/returns and you then have 7 days to return your package.

You will be able to create a FREE Royal Mail label.

We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item upon your request and depending on availability.

For non-UK/ international orders:

You can return your item with your local postal service (or any of your choice), or if you prefer, we offer you the option to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't pay the prepaid return post separately, it is deducted from your refund. Please log into the portal to process your return

https://web.global-e.com/returns/portal/oQQo

We are unable to offer exchange for international orders. We will issue a refund and you will need to create a new order.