Return & Exchange

Return address:

Esska Shoes, 183 Acton Lane, London, W4 5DA, UK

You may return new, unworn or unused products within 30 days of the date purchased for a full refund of the cost of the goods. We advise the customers to return items & the completed returns form in their original packaging to ensure products remain undamaged in transit. The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery. The cost of returning the item to us is also your responsibility. We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item for a different size or colour if preferred.

For international orders:

You can return your item with your local postal service (or any of your choice), or if you prefer, we offer you the option to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't pay the prepaid return post separately, it is deducted from your refund. Please log into the portal to process your return