Return & Exchange

You have 28 days (from the day you receive your order) to return new, unworn, or unused products for a full refund of the cost of the goods. We advise the customers to return item(s) in their original packaging (we suggest re-using the bag) to ensure products remain undamaged in transit. 

For further information please see our  Refunds policy - here.

If you received any damaged items, please see the process on Delivery & Pick Up - here.

Please note UK and International returns have different processes as shown below.

FREE Returns UK (Including Channels Islands/North of Ireland):

Returning or exchanging items is easy! Just follow these steps:

  1. Open the Returns Portal - here 
  2. Enter your Order Number (top right of your invoice).
  3. Select the item(s) you want to return. Please add your return slip inside the package.
  4. Choose a refund or exchange.
  5. Pick your preferred shipment option.
  6. Drop off at your nearest Drop Off Point shown on the portal. You can track your return parcel through the carrier website and follow its journey back to our warehouse.

Once we receive and process your return, your refund or replacement will be sent out. Returns typically take 10 working days to process from receipt at our warehouse.

Please note: Samples and seconds are not eligible for free returns. If you choose to return items on your own, please use a tracked service, as we are not responsible for items lost during self-return.

Address: Unit 7, Roslin Square, Roslin Road, London, W3 8DH, United Kingdom

Refunds (excluding original shipping charges) will be issued upon receipt, or exchanges will be processed depending on availability.

Royal Mail returns usually take 5 working days to reach us from the day you posted them.

Return to studio: 

If you prefer a direct refund, you’re welcome to return your item(s) in person at our studio. Once received, we will inspect the item, and if everything is in order, we will process your refund immediately. 

Address: Unit 7, Roslin Square, Roslin Road, London, W3 8DH, United Kingdom

We are open weekdays (excluding national holidays) from 10am – 4pm

International Returns (Rest of the world):

We do not offer exchanges, if you would like to try different sizes/designs please return your unwanted item(s) for a refund and place a new order online which will be processed in the usual time frame.

Here’s how you can return your items:

  1. Open the Returns Portal - here. 
  2. Enter your Order Number - this is at the top right of your invoice.
  3. Select the item(s) you would like to return for a refund.Please add the return slip inside the package.
  4. Drop it off at your nearest drop-off point shown from the portal. You can track your return parcel through the carrier website and follow its journey back to our warehouse.

We recommend keeping your proof of postage and returns tracking number, if any issues arise.

Once we receive and process your return, your refund will be sent out. Returns typically take 10 working days to process from receipt at our warehouse.

Please note: Shipping charges, duties, and taxes are non-refundable. If you return your item using a local postal service, any duties or taxes charged to us will be deducted from your refund.