Refund Policy

Returns 
Due to the Covid-19 Pandemic, we are extending our return policy from 15 days to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at souraya@esska.co.uk.

Sale items (if applicable) 
Sale items may also be refunded unless specified otherwise.

Exchanges (if applicable) 
We are happy to exchange any item but we can not guarantee we have what you want in stock. Send us an email at souraya@esska.co.uk

 

Shipping 
To return your product, you should post your product to: 183 Acton Lane, London, W4 5DA

For UK customers, we offer FREE returns. You will get a Royal Mail return slip in your package.

For International orders, you can return your item with your local postal service (or any of your choice), or if you prefer, we offer you the option to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't pay the prepaid return post separately, it is deducted from your refund. Please log into the portal to process your return

https://web.global-e.com/returns/portal/oQQo

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.