Nola Green + Gold

Please note, all orders received by 12 noon GMT on a working (week) day, will be dispatched the same day.  

We will endeavour to ship orders placed after this time, we cannot guarantee they will ship the same day.

Please note that orders received on Friday after 12 noon will be processed and dispatched on the following Monday (if it's not a bank holiday).

UNITED KINGDOM

Collect from the Esska Studio - FREE - Unit 7, Roslin Square, Roslin Road, Acton, London, W3 8DH. Please contact us to confirm opening hours. 

ROYAL MAIL – Tracked 48 – 2 to 3 days - From £4.00 - This is a tracked service aiming to deliver within 2 working days. This excludes national holidays. You will receive a tracking number when we fulfil your order. 

DHL COURIER – Next Working Day (except Saturday) - From £10.00 - This is a tracked, signed for, and guaranteed next day delivery service. You will receive a tracking number when we fulfil your order. Your package will be delivered with DHL. 

OTHER COURIER – 1-2 Days (except Saturday) - From £5.00 - This is a tracked, signed for, next day delivery service. You will receive a tracking number when we fulfil your order. Your package will be delivered by one of our courier partners. 

ROYAL MAIL – Saturday Special Delivery Guaranteed – £20.00 - For orders placed on Friday before 1pm, delivery will be on Saturday and should take place between 9-5pm. This excludes national holidays.

EUROPE

Zone 1 (Austria, Belgium, France, Ireland, Germany, Netherlands) DHL – Tracked  & Signed for – 1 to 2 business days - €10.00

Zone 2 (Italy, Spain, Portugal) DHL COURIER – Tracked & Signed for – 1 to 2 business days - €10.00

Other zones in Europe: You will find the rates when you reach the check out.   

USA

We offer a DHL courier service for the USA: DHL COURIER – Tracked & Signed for – 2 to 3 business days - $10

REST OF WORLD

For Rest of the world, we offer a courier service with DHL. You will find the rate of the shipping when you get to the check out page. 

Note on DUTY and import VAT:

For shipments to the EU, our prices include duty, taxes, and any extra fees. You will not be asked to pay anything upon receiving the goods. 

For international shipments, you may be asked to pay duty or import VAT when you receive your order. These additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information.

If you refuse a shipment from Esska, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Esska. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to: info@esska.co.uk

Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Where we offer free shipping with duties and taxes paid, these relate to a customer's delivery/inbound shipment.  They do not relate to any goods you decide to return.  Esska reserves the right to amend free shipping with duties and taxes paid at any time and without warning. 

Please follow the steps below to return your item.
Please note UK and International returns have different processes as shown below:

For UK orders only:

If you wish to return your order for a refund or an exchange, please use our returns and exchange portal.

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease - just follow these steps:

1. Open the Returns Portal - here
2. Enter your Order Number - this is at the top right of your invoice.
3. Select the item(s) you would like to return
4. Select if you would like to Return for a refund, Exchange or Return for a Store Credit for each of your items.
   
   If you decide to return for a store credit, we are offering a 10% bonus which can be used on our website to purchase an item in the future. The Store Credit will be sent to you in the form of a virtual gift card that retains it's value. This means you can use it as many times as you want until the balance reaches 0.
5. Select your preferred shipment option.
6. Drop it off at your nearest Drop Off Point shown from the portal.
7. Once we receive and verify your returned items your refund/ credit or replacements will automatically be sent out to you, it’s as easy as that. 

Sale items are not eligible for free returns.  Please return your items to:
Esska Shoes, Unit 7 Roslin Square, Roslin Road, London, W3 8DH
We suggest using a tracked service to ensure your items arrive back safely.

We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item upon your request and depending on availability.

For International/non UK orders:

The best way to return your item is via our return shipping partner using our International Returns Portal here. This allows you to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't have to pay the prepaid return post separately as it is deducted from your refund. Prices for this service vary depending on location, but it is usually the most cost effective way for you to return your goods. Please log into the portal to process your return. 

Please note, shipping charges, duties and taxes are not refundable.

You can return your item with a local postal service of your choice, however any duties and taxes charged to us by the shipper will be removed from your refund.

We are unable to offer exchange for international orders at the moment. We will issue a refund and you will need to create a new order.

Return address:

Esska Shoes, Unit 7 Roslin Square, Roslin Road, London, W3 8DH, United Kingdom.

You have 14 days (from the day your receive your order) to return new, unworn or unused products for a full refund of the cost of the goods. We advise the customers to return items in their original packaging to ensure products remain undamaged in transit.