Famaco Vel Vel Suede Shampoo With Brush
Famaco Vel Vel Suede Shampoo With Brush
View Delivery Options Here
Delivery
United Kingdom
FREE Pickup from Esska
Unit 7, Roslin Square, Roslin Road, Acton, London, W3 8DH. Please contact us to confirm opening hours.
Standard Delivery: From £4.95
Royal Mail Tracked 48 - 2 to 3 days
Next Working Day (excl. Saturday): From £6.50
DHL - Orders placed before 12pm GMT
Europe
Standard Delivery: from €9.00
FedEx International Economy Tracked - 3-5 business days
We ship Delivered Duty Paid (DDP) meaning all duties and taxes are included in the price you pay at checkout.
USA
Standard Delivery: from $12.00
FedEx International Economy Tracked - 3-5 business days
We ship Delivered Duty Paid (DDP) meaning all duties and taxes are included in the price you pay at checkout. Please ensure the value of your order + shipping is under $800 to avoid additional tariffs being applied by US Customs.
Rest of World
For Rest of the world, we offer a courier service with Fedex. You will find the rate for the shipping when you get to the check out page.
Please note, all orders received by 12 noon GMT on a working (week) day, will be dispatched the same day.
Orders received on Friday after 12 noon will be processed and dispatched on the following Monday (if it's not a bank holiday).
For further information on Duties and Import Taxes, please view our Delivery Page
Famaco Vel Vel is a highly effective cleaning shampoo (100ml), complete with applicator brush. Famaco Vel Vel effectively cleans stains and marks from suede and Nubuck, whilst restoring the original colour. If you want to recapture the box fresh feel to your favourite pair of shoes, this is the product for you. It is simple (as well as very satisfying!) to apply, and your shoes are left fresh, clean, and restored.
Instructions:
Apply Vel Vel evenly to the shoe, using the brush included. There is no need to use much of this product as a little goes a long way, so be careful to not overuse. Using small circular movements with the brush, a light lather should form - paying particular attention to stains and marks. With a damp cloth, gently wipe over the shoe to remove any residue. Finish with Famaco Protector for maximum protection.
Delivery
United Kingdom
FREE Pickup from Esska
Unit 7, Roslin Square, Roslin Road, Acton, London, W3 8DH. Please contact us to confirm opening hours.
Standard Delivery: From £4.95
Royal Mail Tracked 48 - 2 to 3 days
Next Working Day (excl. Saturday): From £6.50
DHL - Orders placed before 12pm GMT
Europe
Standard Delivery: from €9.00
FedEx International Economy Tracked - 3-5 business days
We ship Delivered Duty Paid (DDP) meaning all duties and taxes are included in the price you pay at checkout.
USA
Standard Delivery: from $12.00
FedEx International Economy Tracked - 3-5 business days
We ship Delivered Duty Paid (DDP) meaning all duties and taxes are included in the price you pay at checkout. Please ensure the value of your order + shipping is under $800 to avoid additional tariffs being applied by US Customs.
Rest of World
For Rest of the world, we offer a courier service with Fedex. You will find the rate for the shipping when you get to the check out page.
Please note, all orders received by 12 noon GMT on a working (week) day, will be dispatched the same day.
Orders received on Friday after 12 noon will be processed and dispatched on the following Monday (if it's not a bank holiday).
For further information on Duties and Import Taxes, please view our Delivery Page
Return & Exchange
Please follow the steps below to return your item.
There is a £2.00 fee for returning items in the UK. This is to cover the cost of processing the return and re-packing.
If you wish to return your order for a refund or an exchange, please use our returns and exchange portal.
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange
your items with ease - just follow these steps:
Open the Returns Portal - here
- Enter your Order Number - this is at the top right of your invoice.
- Select the item(s) you would like to return
- Select if you would like to Return for a refund or Exchange (Exchanges are for UK orders only) for each of your items.
- Select your preferred shipment option.
- Drop it off at your nearest Drop Off Point shown on the portal.
- Once we receive and verify your returned items your refund/ credit or replacements will automatically be sent out to you, it’s as easy as that.
We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item upon your request and depending on availability.
For International/non UK orders:
Our portal is the most efficient way to return your items as any taxes and duties are included.
We are unable to offer exchanges for international orders. The best option is to return and re-order.
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return your items with ease - just follow these steps:
Open the Returns Portal - here
- Enter your Order Number - this is at the top right of your invoice.
- Select the item(s) you would like to return
- Select your preferred shipment option.
- Make the payment.
- Drop it off at your nearest Drop Off Point shown on the portal.
- Once we receive and verify your returned items your refund/ credit or replacements will automatically be sent out to you, it’s as easy as that.
We will issue you a refund (excluding the original shipping charge) on receipt of the return or exchange the item upon your request and depending on availability.
You have 30 days (from the day you receive your order) to return new, unworn or unused products for a full refund of the cost
of the goods. We advise the customers to return items in their original packaging to ensure products remain undamaged in transit.
Our Beliefs
We believe in people’s inner beauty and that they should not have to conform to standards set by society. We believe that we should all love ourselves exactly as we are and should not feel the need to change for the benefit of others. We believe in kindness and fairness in everything we do. We believe in the power of positivity and a positive frame of mind. Finally, we believe in equality; regardless of age, ethnicity, religion, size, shape or status.
Our Promise
We promise to provide you with the best customer experience. Our goal is to make you happy. We promise to ship your order as quickly as possible. We promise to continue designing stylish, comfortable shoes. We promise to keep quality at the forefront of everything we do and, lastly, we promise to do our best in being both ethical and sustainable.
Your Peace Of Mind
Exceptional customer service is very important to us and we are available by phone or email to answer your queries. We only ship via trackable parcel services, so you can check on your delivery at all times. We offer hassle-free returns via our return portal (please see Returns & Exchanges page); if you are not happy with your product, if it doesn’t fit, or, you just changed your mind, you can return it within 30 days for an exchange or a refund. Lastly, we value your privacy and we will never share your data or details.