UK Cancellation Policy

For customers in the UK, and notwithstanding the Returns Policy, you have a legal cancellation right.

You can to cancel your order within 14 days of the receiving the products. This is the case for full-price and sale items, as well as samples and seconds.

Under this cancellation right, you should notify us within 14 days of receiving the product of your wish to return the products by sending us an email or processing the return through the Portal. Please include your order number and contact information (and a clear statement of cancellation, if emailing).

You then have a further 14 days to return the products to us. While you are responsible for the return shipping, we will refund the original shipping cost (up to the value of standard shipping only).

Your right to return or cancel products does not apply to customised or personalised products. We may deduct from your refund if the products are used or not in their original condition. This doesn't affect your statutory rights if goods are faulty or not as described.

We will make the reimbursement no later than 14 days after the day we receive back from you the products.