FAQ

Ordering/Purchasing

  • How can I make a purchase? The best way is to purchase online on our website. You can also visit our West London shop. Click here for address and opening hours. 
  • What do I do if there is a problem with my order or product? Please email us at info@esska.co.uk or contact us on xxx
  • The style I would like to order is out of stock. How will I know when it’s back in stock? If the product you want is currently out of stock on our website, please add your email so we can inform you when it’s available.
  • Do I have to create an account to make an order?
  • Do you offer gift cards?
  • How can I get my 10% discount on my first order?
  • I have a promo code, how can I use it? If you have a promo code, simply add products in your basket and once you're done, add the promo code. If it is correct, it will automatically be added to your basket.



Shipping and Delivery Policies:

  • Where do you dispatch from?
  • Where do you ship to?
  • How much do you charge for the shipping?
  • How long does it take?
  • Can I track my order?

 





Exchange Return Policies:

  • Can I cancel my order? 
  • Can I exchange for a different size/colour/style?
  • Can I return an item? We allow returns of all items within 30 days of your order date. Your return label was sent to you. Just send the pair back with the return letter and we will refund you back.
  • How does the return work?
  • When will I receive my refund?
  • Who pays for the return?
  • Will my shipping fees be refunded?
  • What are the return conditions?
  • What should I do  if there is a fault in my product?



Products:

  • Are your shoes slip resistant?
  • What are your shoes made of?
  • Are the shoes waterproof?
  • How do I care for my new shoes?



Size and fitting:

  • What shoe size should I order?
  • Do they come big or small?
  • I am in between sizes, what shall i go for?
  • Do you offer half sizes?
  • Are your shoes wide fitting?