Refund Policy

Returns 
Our return policy, with the exception of sale items and samples (see below), is 28 days from the day you receive your order.  If 28 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

For UK orders,
If you wish to return your order for a refund or an exchange, please use our returns and exchange portal here

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For international (non-UK) orders, please follow the instructions on you invoice or see below under shipping.  Please use out International returns portal here 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed by us within 3 days.
A credit will automatically be applied to your original payment method, however the time it take your card issuer to process your refund back to your original payment method will vary based on their processing time. This can take up to 10 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company and/or bank, remembering it may take some time before your refund is officially processed and posted to your account by your card issuer/ bank. 
If you’ve done all of this and you still have not received your refund yet, please contact us at souraya@esska.co.uk.

Sale items (if applicable) 
Sale items may be refunded unless specified otherwise.

Samples and Seconds Sale items (if applicable) 
Our return policy for sale items and samples, is 14 days from the day you receive your order.
The cost of returns is to be covered by the customer.

Black Friday orders (if applicable)
Our standard returns process and terms apply

December purchases (if applicable)
We know people like to gift Esska during the festive period. Gifts can be returned for a full refund in line with our standard terms. 

Exchanges (if applicable) 
For UK customers, we are happy to exchange - this can be completed via our return portal here
All exchanges will be shipped by Royal Mail tracked 48 regardless of the original shipping method.

For international (non-UK) customers, unfortunately, we can't offer exchange. You will need to create a new order. 

Shipping 
To return your product, you should post it to: Unit 7, Roslin Square, Roslin Road, London, W3 8DH

For UK customers, we offer FREE returns via Royal Mail. Please ensure you receive and retain your proof of postage and tracking number.

Free returns are excluded on Sale or Promotional items.  We suggest using a tracked service, as Esska cannot be held responsible for any items lost or damaged in transit back to us. 

For International orders, we offer you the option to create a Return Label and send back the goods with DHL using our negotiated discounted rates. You don't pay the prepaid return post separately, it is deducted from your refund. Please log into the portal to process your return here

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.