Please note, all orders received by 12 noon GMT on a working (week) day, will be dispatched the same day.
We will endeavour to ship orders placed after this time, we cannot guarantee they will ship the same day.
Please note that orders received on Friday after 12 noon will be processed and dispatched on the following Monday (if it's not a bank holiday).
Collect from the Esska Studio - FREE - Unit 7, Roslin Square, Roslin Road, Acton, London, W3 8DH. Please contact us to confirm opening hours.
ROYAL MAIL – Tracked 48 – 2 to 3 days - From £4.00 - This is a tracked service aiming to deliver within 2 working days. This excludes national holidays. You will receive a tracking number when we fulfil your order.
DHL COURIER – Next Working Day (except Saturday) - From £10.00 - This is a tracked, signed for, and guaranteed next day delivery service. You will receive a tracking number when we fulfil your order. Your package will be delivered with DHL.
OTHER COURIER – 1-2 Days (except Saturday) - From £5.00 - This is a tracked, signed for, next day delivery service. You will receive a tracking number when we fulfil your order. Your package will be delivered by one of our courier partners.
ROYAL MAIL – Saturday Special Delivery Guaranteed – £20.00 - For orders placed on Friday before 1pm, delivery will be on Saturday and should take place between 9-5pm. This excludes national holidays.
Zone 1 (Austria, Belgium, France, Ireland, Germany, Netherlands) DHL – Tracked & Signed for – 1 to 2 business days - €10.00
Zone 2 (Italy, Spain, Portugal) DHL COURIER – Tracked & Signed for – 1 to 2 business days - €10.00
Other zones in Europe: You will find the rates when you reach the check out.
We offer a DHL courier service for the USA: DHL COURIER – Tracked & Signed for – 2 to 3 business days - $10
REST OF THE WORLD
For Rest of the world, we offer a courier service with DHL. You will find the rate of the shipping when you get to the check out page.
Note on DUTY and import VAT:
For shipments to the EU, our prices include duty, taxes, and any extra fees. You will not be asked to pay anything upon receiving the goods.
For international shipments, you may be asked to pay duty or import VAT when you receive your order. These additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information.
If you refuse a shipment from Esska, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Esska. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to: firstname.lastname@example.org
Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Where we offer free shipping with duties and taxes paid, these relate to a customer's delivery/inbound shipment. They do not relate to any goods you decide to return. Esska reserves the right to amend free shipping with duties and taxes paid at any time and without warning.